Active leads—
PipelineVirtel · Voice intelligence
Good morning
Agents ready
Every enquiry answered.
Every enquiry answered.
Every opportunity followed up.
Your AI receptionist and outbound assistant are ready to qualify leads, book appointments and hand high-intent borrowers to a broker.
Calls · 24 hours—
LiveUpcoming—
BookedGoogle Calendar—
SetupToday
Upcoming appointments
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Voice team
Agent status
AR
Alex · ReceptionistAustralian female persona · Marin
JM
James · OutboundAustralian male persona · Cedar
✓
Compliance guardrails activeExpress consent, DNCR clearance and calling hours are checked before every campaign call.
Pipeline
Leads
| Lead | Phone | Status | Consent | DNCR |
|---|
Calendar
Appointments
Conversation history
Calls
Single number
Sample prospecting call
Temporary access
Demo numbers
These numbers can call Virtel and receive sample calls only while this sign-in remains active. Signing out disables all of them.
| Time | Direction | Number | Agent | Status | Outcome |
|---|
Virtual conversations
Texting
New message
Text a lead
Inbox and sent
Message history
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Business information
Knowledge base
Add a source
What should the agents know?
Paste approved information or import a plain-text document. New calls and AI text replies can refer to it immediately after saving.
Reference-only protection
Uploaded material is treated as business reference information. It cannot override call compliance, privacy rules or the agent’s role.
Available to agents
Saved sources
No knowledge sources yet.
Conversation guidance
Sales playbook
Add sales guidance
Scripts and objection responses
Add suggested approaches for prospecting, qualification and common objections. The agent adapts the wording naturally and stops selling when someone is not interested.
Available to agents
Saved sales guidance
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Voice note
Quartz and Ripple are native Australian GPT-Live voices; Vesper is the native British voice. Selecting Australian or British automatically uses the matching regional live voice to keep the accent stable. Voice samples use the nearest text-to-speech voice, so the final live call may sound slightly different.